Terms Of Purchase

Trevvina Order Policy

1. Order Processing & Payment Authorization

All transactions conducted through Trevvina require immediate payment via our secure, SSL encrypted checkout system. Your payment must be fully authorized by your financial institution before we initiate order fulfillment. International customers should consult their banks regarding potential currency conversion fees.

2. Order Confirmation & Verification

Upon successful checkout, an automated order confirmation will be dispatched to your provided email address. Should you identify any discrepancies in your shipping address or items, you must contact service@trevvina.com within 24 hours of order placement to ensure timely corrections before the order enters our automated dispatch queue.

3. Inventory & Fulfillment Contingencies

While we utilize real-time inventory tracking, rare overselling may occur during high-demand periods. If an item you purchased is out of stock, we will proactively notify you within 48 hours. You will be given the option to await restocking (typically requiring 1–5 days) or receive an immediate, full refund to your original payment method.

4. Shipping Protocols

Orders require 1–3 business days for processing (extending to 2–3 business days during peak seasons). Following dispatch, domestic deliveries typically arrive within 7–10 business days, while international shipments generally require 7–15 business days. We are not liable for transit delays caused by customs processing or severe weather.

5. Returns & Refund Processing

We accept returns within 30 days of delivery. Merchandise must be in pristine, unused condition with all original packaging and tags intact. To initiate a return, email our support team. Upon receiving your returned parcel at our facility, our team will complete a quality inspection within 3 business days. Approved refunds will be systematically processed within 5 business days of our receipt of the merchandise.

6. Pricing, Currency & Customs

All prices are displayed in USD. For international orders, all import duties, taxes, and customs fees are the sole responsibility of the purchaser.

7. Customer Support

For any inquiries, please contact service@trevvina.com. We aim to respond to all communications within 48 hours. Please include your order number to facilitate efficient assistance.

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