Terms of service

Trevvina Terms of Service

Welcome to Trevvina. We are committed to delivering premium beauty merchandise alongside exceptional customer service. The following policy outlines our operational standards to ensure a reliable and transparent shopping experience.

1. Product Availability & Inventory

We carefully curate our beauty collections, and occasionally, high demand may lead to items becoming unavailable after an order is placed. If this occurs, we will notify you within 3 business days and offer the following resolutions: (1) Priority fulfillment when the item restocks, (2) A full and immediate refund to your original payment method, or (3) Store credit for your next purchase.

2. Pricing Integrity & Corrections

All prices are displayed in USD. While we strive for absolute accuracy, typographical pricing errors may rarely occur. In the event of a severe pricing discrepancy (e.g., a $300 item listed for $30), we reserve the right to cancel the order. We will notify you of this cancellation within 48 hours, issue a full refund, and sincerely apologize for any inconvenience caused.

3. Order Processing & Shipping Standards

Every order undergoes a thorough quality inspection prior to dispatch. Standard processing requires 1–3 business days (extending to 2–3 business days during peak seasons). Once dispatched, domestic deliveries typically take 7–10 business days, while international shipments require 7–15 business days. You will receive detailed tracking information via email upon dispatch.

4. Returns & Quality Assurance

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and include all accessories, protective seals and components. For hygiene purposes, opened liquid makeup, cream cosmetics, lip products and sheet masks are non-returnable. Once your package reaches our facility, our team will conduct quality inspection within 3 business days. Approved refunds will be processed within 5 business days after inspection approval for your refund, store credit, or exchange.

5. Customer Support & Communication

Our customer care team is available at service@trevvina.com. We aim to respond to all inquiries within 48 hours (please allow up to 4 business days during high-volume promotional periods). For urgent matters, please include your order number in the subject line to expedite our service.

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