Refund policy

Trevvina Return & Exchange Policy

We stand behind the quality of all Trevvina products. If you are not fully satisfied with your purchase, you may submit a return or exchange request within 30 days from the date of delivery. To ensure fast processing, items must be returned in original, unused and resalable condition, with all original packaging, protective seals and accessories intact.

Return Warehouse Address: Unit 1203, 12/F, Tower 2, China Hong Kong City, 33 Canton Road, Tsim Sha Tsui, Hong Kong If this return address is inconvenient for you, please reach out via our support email or phone. We can offer an alternate nearby warehouse location where applicable.

Exemptions & Non-Returnable Items

For hygiene, health and safety purposes, certain product categories are excluded from our standard 30-day return policy. Non-returnable goods include opened liquid makeup, cream cosmetics, lip products and sheet masks.

Return Authorization & Response Time

To start a return, send your request to service@trevvina.com. Please include your order number and the reason for return. Our customer support team will review your submission and reply with detailed return shipping instructions within 48 hours.

Item Inspection & Refund Processing

Once your returned parcel arrives at our returns facility, our quality team will inspect the merchandise. We will finish inspection and inform you of the result within 3 business days after receipt of your package. If your return is approved, funds will be refunded to your original payment method automatically. Please note: We reserve the right to issue a partial refund or reject the return entirely if returned items are damaged, worn, soiled or missing components due to reasons not caused by our error.

Delayed or Missing Refunds

If you have not received your refund after our approval notification:

Recheck your bank account statement.
Contact your credit card issuer; refunds may take 3–5 business days to post to your account.
Reach out to your bank, as financial institutions often require additional processing time to clear refund transactions.

If you complete the above checks and still cannot locate your refund, please contact our support team promptly.

Shipping Cost Responsibilities

Return shipping fees shall be borne by the customer, unless the return is required due to manufacturing defects or order fulfillment errors on our side. Original outbound shipping charges are non-refundable. Customs duties and import taxes are non-refundable.

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